Frequently Asked Questions

Q: How soon can the company come out for an emergency water damage or flood situation?

A: United Water Restoration Group will dispatch a professional remediation technician to your site within 5 minutes of contacting our emergency hot line (647-371-0086). We are available 24 hours a day, seven days a week.

Q: How long will it take to dry my property?

A: We are usually able to dry structures in 3-4 days, though some jobs require more time due to the magnitude of water damage as well as what type of water is involved (sewage backup, ground water, etc.). We keep our customers aware of every step of the process.

Q: What if I do not have Insurance coverage?

A: We understand that not all home or business owners have coverage. Our team will work with you and your budget in order to get your specific needs taken care of. We are here to help the community as well as the economy. It is possible that we can devise a payment plan and we also take Visa and MasterCard as well.

Q: How long does it take for mould to grow once a water loss has occurred?

A: Yes, United Water Restoration Group offers top notch experts in mould remediation. The presence of mould on a property is a troublesome and unhealthy problem. This is why we employ methods to ensure inhabitants’ safety. As part of our dedication to excellence, we have adopted IICRCSS20 Standard Reference Guide for removal. This is one of the most comprehensive courses of action for mould remediation.